Having Trouble With Your Service?

Before you submit a trouble ticket, please read through our suggestions below to help resolve your issue.

Submit a Trouble Ticket

Start HERE

Reboot

If you are having problems with your computer, or router, first try restarting, or rebooting each device. 

Information

In order to assist you we need specific information on what is occurring. Date the issue first started, symptoms, what caused the issue, what you were doing when the issue began.

Phone Issues

If you are having phone issues please be ready to answer the following questions. Can you call local numbers? Can you call long distance numbers? Is there static on your line?

Billing Questions

Please call the STC main office number at 2345 for any questions related to billing or new service setup.

Computer

Please understand that the issue may be your computer. Please clear your cookies, cache, and temp files. Disable any browser add-ons, or try another browser.

Emergency Outages

If there is an emergency or after hours request, please call Jo at the cell phone number listed on your STC phone list.